HIRINGBRANCH FOR

Healthcare

Candidate

Record your response

Scenario

You are a Nurse Aide on the evening shift at a long-term care facility. You assist residents with routine care tasks.

Task

It is 7:45 pm. You enter Mr. Henderson's room to help him with his evening routine per his care plan. You greet him. Listen to Mr. Henderson's response. Then respond.

0:00

Patient outcomes depend on more than clinical knowledge. Patient satisfaction depends on workers with excellent communication and soft skills: empathy, information communication, active listening and more.

"Thank you for calling.

I understand it's frustrating

when your video freezes during a work call.

I can

help you troubleshoot and check if it's related to

your internet speed."

Acknowledgement

Empathy

Positive Language

"Thank you for calling.

I am sorry your T-shirt is

not to your liking.

Let me check for you what the

shipping policy is in case of cancellation.”

Acknowledgement

Positive Language

"Thank you for calling us.

I understand that you don't

recognize one of the transactions on your account.

I can definitely help you check this out on my end.

Acknowledgement

Positive Language

"Thank you for calling.

You must be excited about

your trip to Paris!

Let me help you see if the Silver

Plan fits this trip and future travel.

First, what type

of coverage are you looking for?

Building Rapport

Acknowledgement

Probing

I completely understand, Mr. Henderson

—

it means a lot to you that your daughter is coming.

How about we take care of your evening routine now?

That way you won't have to worry about it later and

you can enjoy your time with her.

Active listening

Empathy

Encouraging

Spoken fluency

"Thank you for calling.

You must be excited about

your trip to Paris!

Let me help you see if the Silver

Plan fits this trip and future travel.

First, what type

of coverage are you looking for?

Building Rapport

Acknowledgement

Probing

Process more candidates

Screen every applicant for soft skills without extra work.

Assess language

Know who has the spoken fluency to communicate well.

Structured skill scores

Gets role-ready scores, consistent across candidates.

Healthcare scenarios

In HiringBranch assessments, healthcare worker candidates respond to realistic on-the-job scenarios so we can discern who can actively listen to a distressed patient, navigate a shift handoff with accuracy, or deliver difficult information to a family member with care.

Scenario prompts include:

Greeting

Patient Hand-Off

Patient Transfer

Family Member Calls

Distressed Resident

Post-Op Follow Ups

Healthcare Claims

and more…

Get a demo

Roles

Built for healthcare, roles include:

Hospital Unit Coordinator

Informing, probing, empathy, delivering difficult messages, documentation. Scenarios include internal clinical communications and family member calls.

Nursing & Nursing Assistant

Active listening, clinical judgment, professional communication, acknowledgment. Scenarios include shift handoffs, patient observation, and care coordination.

Care Attendant for Seniors

Empathy, delivering difficult messages, observation, reporting. Scenarios include evening care routines and communicating resident status to supervising nurses.

Healthcare Insurance Representative

Active listening, informing, clarifying, empathy, documentation. Scenarios include claims processing calls and customer inquiries about insurance plans.

Why HiringBranch for high-volume healthcare hiring

Healthcare facilities hire at volume, under pressure, and with limited time per candidate. HiringBranch integrates with your ATS, so assessment results are visible alongside candidate profiles. No separate workflow. No extra tools to maintain. Assessments are completed asynchronously, bias-free — candidates move at their own pace, and results are available immediately. Don’t compromise on hiring quality. Screen for soft skills early.

Case studies

HiringBranch customers see dramatically better hiring results while saving an incredible amount time:

Hired 5,000+ agents with HiringBranch

HiringBranch has been a partner of Carelon Global Solutions since 2022. I have been impressed by their exceptional responsiveness and commitment to collaboration and our partnership. Their team is always willing to support us, adapting to our needs with remarkable flexibility.

Me-Ann Batallones, Senior Manager Talent Acquisition, Carelon

Hired 5,000+ agents with HiringBranch

HiringBranch has been a partner of Carelon Global Solutions since 2022. I have been impressed by their exceptional responsiveness and commitment to collaboration and our partnership. Their team is always willing to support us, adapting to our needs with remarkable flexibility.

Me-Ann Batallones, Senior Manager Talent Acquisition, Carelon