Fortune 50 Standardizes Hiring Globally and Gets 300% ROI
Fortune 50 Standardizes Hiring Globally and Gets 300% ROI
Background
A global online retailer employs thousands of customer support associates around the globe. The associates operate in a dozen languages via voice and email from over 20 different sites. Creating a global standard and improving performance was of utmost importance for this enterprise.
Problem:
With a diverse array of sites, both in-house and outsourced, all using different testing methods - the ability levels of hired candidates varied greatly resulting in inconsistent performance. In addition, the standardized language test used at most sites passed too many unqualified candidates. There was no data to correlate communication skill ability with job performance.
Solution:
One consistent, unbiased, soft skill assessment
HiringBranch designed a communication assessment for the company, customized for the role required. During the benchmarking period, the assessment results from 5 EMEA sites were compared to key performance indicators. Not all candidates were tested in this hiring process. Candidates who self-declared as native speakers (in a non-English language), were hired after an interview and did not go through HiringBranch testing.
Benchmarking:
HiringBranch’s assessment accurately selects the top performers
At the end of the benchmarking period, the data was in: 260 non-HiringBranch hires (those candidates who did not receive the HiringBranch assessment) had a bad hire rate of 1.2%, whereas the 930 HiringBranch hires (those candidates who did receive the HiringBranch assessment) had an impressive bad hire rate of only .5%.
With this proof in hand, this Fortune 50 customer was ready to pass every candidate in 5 sites through HiringBranch’s assessment and send offers to only the best.
58%
300%
Results:
Drastic ROI, consistent results and a global standard
The company saw significant cost reductions across the board saving 8,000 USD per poor hire not hired, cutting 50% of hiring time for recruiters and finally increasing speed-to-proficiency of hires by 1 day because candidates were already familiar with the role when they started Day 1 training.
This Fortune 50 now achieves a consistent >99% accuracy rate on good hires. What's more is they now have one standardized, unified process to evaluate high-level (CEFR C1) communication skills, in 12 languages globally, and are expanding this process to all regions. The result: a 300% return on their HiringBranch investment. As this customer expands HiringBranch to more verticals and geographies globally, they are moving towards a 'no interview' model saving further costs.
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