Intelligibility AITM
Know a candidate's spoken, written and language comprehension skills before even meeting them.
Assess language in context.
You need confidence that your contact center agents can speak the language of your customer proficiently. You probably do this with a CEFR rating multiple-choice or repeat-after-me test. Maybe also an interview. These methods are unreliable, biased and unrelated to performance.
Finally, there’s a better way...
HiringBranch’s Intelligibility AI measures proven fluency levels essential to be a top performer in a given role with 98% accuracy.
The language rubric comprises 3 categories (or competencies).
COMMUNICATION SKILLS
Fluency in
Writing
Chat and email intelligibility
Understand a candidate’s ability to…
write using the correct amount of grammar, sentence structure with minimal typos.
This candidate can write well enough for a positive customer exchange.
write using the correct amount of grammar, sentence structure with minimal typos.
This candidate can write well enough for a positive customer exchange.
Fluency in Speaking
Voice intelligibility
Understand a candidate’s ability to…
speak at an intelligible pace, with the right tone.
This candidate is being evaluated on acoustic features to determine understandability.
speak at an intelligible pace, with the right tone.
This candidate is being evaluated on acoustic features to determine understandability.
Comprehension
Understand context
Understand a candidate’s ability to…
comprehend what is read and / or heard well enough to solve a customer issue or sell.
This candidate takes an incoming issue and can paraphrase it back to the customer.
comprehend what is read and / or heard well enough to solve a customer issue or sell.
This candidate takes an incoming issue and can paraphrase it back to the customer.
analytical
problem solver
empathetic
leader
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Learn why our AI measures
intelligibility and not accents.
Talk to salesUnbiased results
HiringBranch technology is inherently 100% unbiased. We believe in fairness for all. We don't collect gender, race, native language, sexual orientation or location. Soft Skills AI is responsibly trained on performance, and nothing but.
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Fluency is pivotal
Fluency is a success-critical skill. We proved it with 5000 HiringBranch hires. For both customer success and sales roles speaking fluently reins at the top of the skill rubric.
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Speaking fluently
Positive Language
Paraphrasing
Acknowledgement
Time to proficiency
Companies have doubled their training to production rate with HiringBranch. Screening out more candidates at the top to pass more skilled candidates at the bottom improves training costs along the employee’s lifetime.
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Learn how the Intelligibility AI works in tandem with Soft Skills AI to measure the use of language knowledge in context.
Study
Standardized Language Test vs HiringBranch
Do you want candidates who can pass a language test or candidates who can communicate with customers?
HiringBranch concludes in this study that evaluating not only what candidates say, but how they say it contributes significantly to the prediction of job success.
Read moreHiringBranch concludes in this study that evaluating not only what candidates say, but how they say it contributes significantly to the prediction of job success.
Don’t guess or predict skills.
Know a candidate’s capabilities before hiring them.
