HIRINGBRANCH FOR
Telecommunication Agents
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“Thank you for calling. That is frustrating when your video freezes during a work call.
I can definitely help you troubleshoot what is happening and see if it is related to the speed of your internet.”
I can definitely help you troubleshoot what is happening and see if it is related to the speed of your internet.”
86%
Empathy
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85%
Positive Language
HIRINGBRANCH FOR
Telecommunication Agents
BENEFITS
Telecommunication companies standardize CX quality with HiringBranch.
Process more of the right fit candidates
HiringBranch tells recruiters and operations hiring managers who has the essential skills to do the job well.
Streamline screening and interviewing
Consolidate tools and processes with HiringBranch, while giving candidates a job preview and recruiters the skills shortlist.
Talent mobility
Need customer service agents to uplevel into sales roles or tech support roles? Know who has the skills to job jump.
HOW IT WORKS
A conversational assessment
Candidates respond to scenarios with open voice or chat as if they were already on the job. Our Al picks up their soft skills then measures and ranks them so recruiters know who to prioritize.
Scenario example:
You are an IT help desk agent working at an internet company.
Task:
Listen to the customer call, acknowledge their specific issue, and let them know you’ll assist in resolving it.
Listen:
0:00
0:00
Respond:
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0:00
0:00
What scenarios do you need?
Your hiring needs are unique. We tailor assessment scenarios to your objectives, role, and industry.
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Closing a deal
Upsell
Wi-Fi issues
Data usage
Roaming charges
Plan changes
- Closing a deal
- Upsell
- Wi-Fi issues
- Data usage
- Roaming charges
- Plan changes
Case studies
HiringBranch customers see dramatically better hiring results while saving an incredible amount time:
“12,000 applicants a month”
HiringBranch helps us know who to move forward with and invest our time in. HiringBranch guides us.
Director of Operations in Telco
“Making 22 hires per week”
We can move more candidates through. We're more competitive because candidates aren't afraid to apply and the test is interactive and conversational. They "get a realistic expectation of the job".
Senior Recruiter in Telco
“Manages 11 recruiters over 3 sites”
Life is simpler and faster with HiringBranch.
Head of Recruitment in Telco
Telecommunication contact centers move fast.
We can help you move faster and hire better quality.
Talk to us about a no-risk assessment pilot.
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