Soft Skills AITM
Know a candidate’s soft skills before even meeting them.
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Assess soft skills with science
You need to gauge a candidate’s soft skills. You probably do this with an interview and a clipboard. Maybe a personality test.
These methods are unreliable, biased and uncorrelated to performance.
These methods are unreliable, biased and uncorrelated to performance.
Finally, there’s a better
way...
way...
HiringBranch Soft Skills AI
measures for proven top performer skills in a given role with 98% accuracy.
Here are the roles our AI assesses today.
ROLEs
Understand a candidate’s ability to…
acknowledge customer issues and address them positively and empathetically.
This candidate is skilled at putting customers at ease and leaving a positive impression.
This candidate is skilled at putting customers at ease and leaving a positive impression.
Learn more
Understand a candidate’s ability to…
think critically when managing complicated issues and systems, in a timely manner.
This candidate can solve problems with an analytical eye, remember details and follow instructions.
think critically when managing complicated issues and systems, in a timely manner.
This candidate can solve problems with an analytical eye, remember details and follow instructions.
Learn more
Understand a candidate’s ability to…
elevate a conversation with an ability to build rapport and posture benefits.
This candidate can also negotiate up or down depending on your needs.
elevate a conversation with an ability to build rapport and posture benefits.
This candidate can also negotiate up or down depending on your needs.
Understand a candidate’s ability to…
be a positive force at work.
This candidate illustrates an ability to give and receive feedback without an ego and exude leadership level communication skills.
be a positive force at work.
This candidate illustrates an ability to give and receive feedback without an ego and exude leadership level communication skills.
Learn more
analytical
problem solver
empathetic
leader
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Interested to know the exact soft skills measured in each role? Talk to our team!
Book a DemoUnbiased results
HiringBranch technology is inherently 100% unbiased. We believe in fairness for all. We don't collect gender, race, native language, sexual orientation or location. Soft Skills AI is responsibly trained on performance, and nothing but.
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Proven performance
Top skilled hires become top performers. Bottom skilled become bottom performers. We proved it in a study of 5000 HiringBranch hires. Plus, for every top skilled candidate, 27 bottom skilled quit or were fired after 4 months.
Read full report
Time to proficiency
Companies have doubled their training to production rate with HiringBranch. Screening out more candidates at the top to pass more skilled candidates at the bottom improves training costs along the employee’s lifetime.
Read case studies
Learn how the Soft Skills AI works in tandem with Intelligibility AI to measure the use of language knowledge in context.
Artificial Intelligence
News
HiringBranch Then and Now: The Roots of Our Soft Skills AI
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Talent Acquisition
Contact Center
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News
Artificial Intelligence
Scientist Interview: Soft Skills Are Measured With 98% Accuracy Using HiringBranch’s Language Model
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High-Volume Recruitment
Contact Center
Best Practices
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Contact Center
Customer Service
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Digital Transformation
Assessments
5 Tech Companies Bringing Skills-Based Hiring to Life
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Interview: RecTech Media Talks Skills with HiringBranch CMO Live From Unleash
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Addressing Call Center Turnover Rate
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High-Volume Recruitment
Best Practices
Average Attrition Rates and How To Improve Them in High-Volume Roles
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The Top 5 Takeaways From Our Skills-Based Hiring Performance Report
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Customer Service
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700 Candidates Proved Sales Skills Transfer to Customer Service, But Not The Other Way Around
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High-Volume Recruitment
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Top 7 Moments in Our Summer Podcast Tour
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The History of Interviews According to Kevin Wheeler
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The ROI of Good Hiring: Leveraging Employee Lifetime Value (ELTV)
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Talent Acquisition
How to Create a Powerful Employer Brand That Enhances Talent Acquisition
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Proving That Multiple Choice Assessments Suck
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Artificial Intelligence
4 Steps to Improving Pre-Hire Assessments with AI
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Assessments
High-Volume Recruitment
Pssst…You’ve Got a Hiring Problem, Not a Performance Problem
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Artificial Intelligence
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Digital Transformation
How is Artificial Intelligence Changing the Recruiting Process?
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22 Sweet Stats and Facts Looking at the Future of Call Centers
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Digital Transformation
The No-Interview Hiring Model is Changing Talent Acquisition Forever
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Artificial Intelligence
Digital Transformation
Are HR Departments Utilising Artificial Intelligence(AI) Incorrectly In The Hiring Process?
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Artificial Intelligence
Contact Center
Customer Service
Digital Transformation
Do Your Call Center Agents Accurately Represent Your Brand Personality?
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Assessments
High-Volume Recruitment
The Essential Guide To Pre-Hiring Assessments
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Customer Service
Digital Transformation
High-Volume Recruitment
How To Hire For Great Communication Skills Without Interviewing?
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Artificial Intelligence
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Customer Service
Digital Transformation
Are Bots The Key To Providing Outstanding Customer Support?
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Assessments
Contact Center
High-Volume Recruitment
Finding Candidates in the Digital Age with New Hire Assessments
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Customer Service
Top 7 Skills That Every Contact Center Agent Should Have
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Assessments
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Digital Transformation
Are Assessment Solutions The Key To Efficient Recruitment In The 21st Century?
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Digital Transformation
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How Do Virtual Contract Recruiters Help Companies Hire Fast And Accurately?
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Customer Service
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A Guide To Hiring And Managing Frontline Employees
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Artificial Intelligence
Contact Center
Digital Transformation
High-Volume Recruitment
How To Scale Recruitment With A Virtual Recruiter: Accurate, Quick, and Performance-Based
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High-Volume Recruitment
Retail
How To Handle Retail Contact Center Challenges?
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Customer Service
High-Volume Recruitment
Sales
How To Guide: 3 Essential Steps For Hiring A Quality Frontline Employee
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Contact Center
High-Volume Recruitment
5 Ideas To Transform Your Contact Center
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High-Volume Recruitment
What Is The Key To Quality Volume Hiring In Contact Centers?
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High-Volume Recruitment
How to Reduce Call Center Turnover and Keep Your Employees Happy.
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Customer Service
High-Volume Recruitment
How To Hire Top Talent Remotely?
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Assessments
Contact Center
Why Are Candidates Passing Your Standardized Language Test, But Still Underperforming?
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Customer Service
High-Volume Recruitment
How To Tackle 7 Common Contact Center Issues
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Assessments
Digital Transformation
The Modern Workplace Demands Soft Skills
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Customer Service
Digital Transformation
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Top 5 Things You Need to Know About Customer Support
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6 Tips to prevent online cheating with HiringBranch
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Artificial Intelligence
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High-Volume Recruitment
Case Study - The advantages of using AI for assessing voice and chat candidates
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News
A.I. Paving the Way to Better People Skills
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Artificial Intelligence
Assessments
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Digital Transformation
High-Volume Recruitment
High-volume recruitment is time-heavy and expensive - 3 tips to help
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How to hire the top 10%
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How to interview 20,000 people a year
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Assessments
Contact Center
Soft Skills Assessments: How to Measure for Better Hires
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Don’t guess or predict skills.
Know a candidate’s capabilities before hiring them.
