HIRINGBRANCH FOR
Retail
Candidate
Record your response
Scenario
You are a customer service agent working at an online marketplace.
Task
Listen to the following call from a customer. Record your response. Let them know that you understand their specific issue and that you are going to help them.
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Whether greeting customers in-store or solving issues over chat, retailers use our conversational assessments to hire fluent & skilled candidates who can do it all
"Thank you for calling.
I understand it's frustrating
when your video freezes during a work call.
I can
help you troubleshoot and check if it's related to
your internet speed."
Acknowledgement
Empathy
Positive Language
"Thank you for calling.
I am sorry your T-shirt is
not to your liking.
Let me check for you what the
shipping policy is in case of cancellation.”
Acknowledgement
Positive Language
"Thank you for calling us.
I understand that you don't
recognize one of the transactions on your account.
I can definitely help you check this out on my end.
Acknowledgement
Positive Language
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
Retail assessment scenarios
Retail candidates respond to scenario prompts with open speech or text as if they were already on the job - like a trial. Al measures their soft skills so recruiters know who to pass through the hiring funnel.
Scenario prompts include:
Payment methods
Returns and exchanges
Gift card and vouchers
Product inquiries
Order tracking
Price matching
Roles
For teams of 20 to 20,000 common e-commerce and brick and mortar retail assessments include:
Manages 500 agents in-house
HiringBranch freed up my team to do ops work vs recruiting all the while giving everyone confidence in hiring.
Director of Operations, Online Retailer
Manages 500 agents in-house
HiringBranch freed up my team to do ops work vs recruiting all the while giving everyone confidence in hiring.
Director of Operations, Online Retailer
Top skilled retail employees keep your customers happy
Automate skills evaluation and improve quality
Talk to us about a no-risk assessment pilot.
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