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“Thank you for calling. I am sorry your T-shirt is not to your liking. Let me check for you what the shipping policy is in case of cancellation.”
95%
Acknowledgement
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96%
Positive Language
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HIRINGBRANCH FOR
Retail
WITH HIRINGBRANCH
Retailers hire fluent candidates skilled at putting customers at ease and leaving a positive impression
Process more candidates
HiringBranch makes it easier for candidates to apply and for hiring managers to screen for the right soft skills.
Streamline
Why wake up to a backlog of applications when you can wake up to a prioritized list of skilled candidates?
Be competitive
Impress candidates with our mobile modern candidate experience and hire the top-skilled talent before others do.
HOW IT WORKS
A conversational assessment
Candidates respond to scenarios with open voice or chat as if they were already on the job. Our AI picks up their soft skills then measures and ranks them so recruiters know who to prioritize.
Scenario Example:
You are a customer service agent working at an online marketplace.
Task:
Listen to the following call from a customer. Respond to the customer. Let them know that you understand their specific issue and that you are going to help them.
Listen:
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Response:
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What scenarios do you need?
Your hiring needs are unique. We tailor assessment scenarios to your objectives, role and industry.
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Payment methods
Returns and exchanges
Order tracking
Product inquiries
Gift card and vouchers
Price matching
- Payment methods
- Returns and exchanges
- Order tracking
- Product inquiries
- Gift card and vouchers
- Price matching
Case studies
HiringBranch customers see dramatically better hiring results while saving an incredible amount time:
Online retailers
know (at scale and in an instant) which candidates can service best
know (at scale and in an instant) which candidates can service best
Manages 5 recruitment operations across 5 sites
HiringBranch is accurate, challenging and relevant. It instills confidence in our processes as we move towards a No-Interview Model.
Operations Project Manager, Online Retailer
Top skilled retail employees keep your customers happy.
Hire the best candidates for the job.
Talk to us about a no-risk assessment pilot.
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