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Hiringbranch for

Contact Centers

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Stop assessing contact center soft skills manually. Rely on AI to do it faster.

Benefits

Contact centers (in-house or outsourced) work smarter with HiringBranch

Process more candidates
HiringBranch makes it easier for candidates to apply and for hiring managers to screen. It’s that simple.
Streamline
Why wake up to a backlog of applications when you can wake up to a prioritized list of skilled candidates?
Be competitive
Impress candidates with our mobile modern experience and hire the top skilled talent before others do.
how it works

Candidate Experience

Candidates respond to scenarios with open speech or text as if they were already on the job. Our AI picks up their soft skills then measures and ranks them so recruiters know who to prioritize.
Scenario:
You are a customer service agent working in a call center.
Task:
Listen to the following call from a customer. Respond to the customer. Let them know that you understand their specific issue and that you are going to help them.
Listen:
0:00
0:00
Response:
0:24
Submit

What scenarios do you need?

Your hiring needs are unique. We tailor assessment scenarios to your objectives, role and industry.
Get a demo
Roles

For teams of 20 to 200+, common contact center assessments include:

Customer Support
Loyalty & Sales
IT Support
Hidden talent
Avoid ‘jumpers’ and hire hidden gems who might not have the experience you screen for.
Quality hires
Sit back and watch what happens when your new hires start exceeding your expectations.
Set candidate expectations
Give a realistic picture of the job so candidates make an informed decision and you improve turnover.

Infosys knows (at scale and in an instant) which candidates can service best

Hiring 1000s of agents per year
HiringBranch has made hiring easier and faster by screening a huge number of candidates automatically. HR used to sit in 15-20 minute interviews consuming a huge amount of time. That time is cut by 80% now.
Infosys, Talent Team

Contact centers need to be efficient and effective. Move faster and impress clients with HiringBranch.

Talk to us about a no-risk assessment pilot.
Get a demo
some of our happy customers
Some of our happy customers
Test drive a HiringBranch assessment