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Thank you for calling. You must be very excited about your trip to Paris. Let me help you figure out if the silver plan is the right one for this trip and any future travel needs you may have.First, could you tell me what type of travel insurance coverage you're looking for?
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Building rapport
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Acknowledgement
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HIRINGBRANCH FOR
Contact Centers
BENEFITS
Contact centers need to be efficient and effective. Move faster and impress clients with HiringBranch quality.
Process more candidates
Screen candidates for soft skills at the top of the funnel and improve throughput into production thanks to the screening quality.
Streamline and save money
Eliminate up to 90% of your interview time and streamline language and personality tests into one experience with HiringBranch.
Impress clients
Have a client at risk of churn? Put HiringBranch on the case and we'll improve agent quality at the source: hiring.
HOW IT WORKS
A conversational assessment
Candidates respond to scenarios with open voice or chat as if they were already on the job. Our Al picks up their soft skills then measures and ranks them so recruiters know who to prioritize.
Scenario example:
You are a customer service agent working in a call center.
Task:
Listen to the following call from a customer. Respond to the customer. Let them know that you understand their specific issue and that you are going to help them.
Listen:
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Response:
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What scenarios does your contact center need?
We have many scenarios depending on who you serve. We tailor assessment content to match the job you're hiring for.
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Upsell & cross sell
Customer onboarding
It Support
Collections
Fraud investigation
Customer support
Reservations and bookings
- Upsell & cross sell
- Customer onboarding
- It Support
- Collections
- Fraud investigation
- Customer support
- Reservations and bookings
Tales from HR
HiringBranch customers see dramatically better hiring results while saving an incredible amount time:
Infosys knows (at scale and in an instant) which candidates can service best
Hiring 1000s of agents per year
HiringBranch has made hiring easier and faster by screening a huge number of candidates automatically. HR used to sit in 15-20 minute interviews consuming a huge amount of time. That time is cut by 80% now.
Infosys, Talent Team
Give contact centers operators back time with HiringBranch.
We promise, you'll reduce interviews with HiringBranch.
Talk to us about a no-risk assessment pilot and test it yourself.
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