Customer service is an art. It requires building rapport, positivity and a dozen other skills. Your hardworking recruiting team does their best to pick the crème de la crème.
Know with 98% accuracy who in the candidate pool has what it takes to resolve customer issues swiftly and calmly.
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“Thank you for calling. I am sorry your T-shirt is not to your liking. Let me check for you what the shipping policy is in case of cancellation."
89%
Acknowledgement
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88%
Positive Language
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HIRINGBRANCH FOR
Customer Service
The bias-free, automated way to assess for customer service skills
SOFT SKILLS MATTER
Hire fluent speakers who can understand a customer's inquiry and address it empathetically
HOW IT WORKS
A conversational assessment
Candidates respond to scenarios with open voice or chat as if they were already on the job. Our Al picks up their soft skills then measures and ranks them so recruiters know who to prioritize.
Scenario example:
You are a customer service agent working at an online marketplace.
Task:
Listen to the following call from a customer. Respond to the customer. Let them know that you understand their specific issue and that you are going to help them.
Listen:
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0:00
Response:
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Talk to us about your tailored assessment needs
Your hiring needs are unique. We tailor assessment scenarios to your objectives, role and industry.
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Product information
Order tracking
Billing and payment
Account cancellation
Shipping and delivery
Returns and refunds
Customer story
HiringBranch customers see dramatically better hiring results while saving an incredible amount time.
Infosys knows (at scale and in an instant) which candidates can serve customers best
Hiring 1000s of agents per year
"HiringBranch has made hiring easier and faster by screening a huge number of candidates automatically. HR used to sit in 15-20 minute interviews consuming a huge amount of time. That time is cut by 80% now."
Infosys, Talent Team
Hire for soft skills
Improve CSAT and resolution time
Talk to us about a no-risk assessment pilot.
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