Help Desk
Tech support requires critical thinking. We can tell you who has it.
Help desk agents need to manage frustrated or anxious customers with care. It requires analytical skills alongside empathetic skills.
Know with 98% accuracy which candidates can resolve your customers’ technical issues with a scenario-based assessment.
Candidate
Candidate
Record your response
Scenario
You are an IT help desk agent working at a company that offers a video conferencing platform.
Task
Listen to the following call from a customer. Record your response. Let them know that you understand their specific issue and that you are going to help them.
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Talk to us about your tailored assessment needs
Network Connectivity
Software Installation
Audio and Video Issues
Data Backup And Recovery
Account Access
Security Concern
Your hiring needs are unique. We tailor assessment scenarios to your objectives, role and industry.
INDUSTRIES
For teams of 20 to 2000+, in-house or outsourced
“Training help desk candidates for staffing”
"HiringBranch gives me an exciting way to assess people early on. I confidently know who can do the job. My clients are going to get better results with HiringBranch’s assessment. It’s brilliant for volume hiring"
John Capozzi, OnRamp Careers
Tech support skills are unique.
Know who can resolve customer inquiries best.
"HiringBranch gives me an exciting way to assess people early on. I confidently know who can do the job. My clients are going to get better results with HiringBranch’s assessment. It’s brilliant for volume hiring"
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