Help desk agents need to manage frustrated or anxious customers with care. It requires analytical skills alongside empathetic skills.
Know with 98% accuracy who in the candidate pool has what it takes to resolve technical issues for your customers.
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“Thank you for calling. That is frustrating when your video freezes during a work call.
I can definitely help you troubleshoot what is happening and see if it is related to the speed of your internet.”
I can definitely help you troubleshoot what is happening and see if it is related to the speed of your internet.”
86%
Empathy
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85%
Positive Language
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HIRINGBRANCH FOR
Tech support
BENEFITS
Tech support requires critical thinking. We can tell you who has it.
HOW IT WORKS
A conversational assessment
Candidates respond to scenarios with open voice or chat as if they were already on the job. Our Al picks up their soft skills then measures and ranks them so recruiters know who to prioritize.
Scenario example:
You are an IT help desk agent working at a company that offers a video conferencing platform.
Task:
Listen to the following call from a customer. Respond to the customer. Let them know that you understand their specific issue and that you are going to help them.
Listen:
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Response:
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Talk to us about your tailored assessment needs
Your hiring needs are unique. We tailor assessment scenarios to your objectives, role and industry.
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Network connectivity
Software installation
Audio and video issues
Data backup and recovery
Security concern
Account access
- Network connectivity
- Software installation
- Audio and video issues
- Data backup and recovery
- Security concern
- Account access
Customer story
HiringBranch customers see dramatically better hiring results while saving an incredible amount time.
OnRamp knows (at scale and in an instant) which candidates can do tech support best
“Training help desk candidates for staffing”
"HiringBranch gives me an exciting way to assess people early on. I confidently know who can do the job. My clients are going to get better results with HiringBranch’s assessment. It’s brilliant for volume hiring"
John Capozzi, OnRamp Careers
Tech support skills are unique.
Know who can resolve customer inquiries best.
Talk to us about a no-risk assessment pilot.
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