Soft Skills AITM

Know a candidate’s soft skills before even meeting them.

Assess soft skills with science
You need to gauge a candidate’s soft skills. You probably do this with an interview and a clipboard. Maybe a personality test.

These methods are unreliable, biased and uncorrelated to performance.
Finally, there’s a better
way...

HiringBranch Soft Skills AI
measures for proven top performer skills in a given role with 98% accuracy.

Here are the roles our AI assesses today.
ROLEs

Customer service

Attuning to the customer
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Understand a candidate’s ability to…
acknowledge customer issues and address them positively and empathetically.

This candidate is skilled at putting customers at ease and leaving a positive impression.
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Tech support

Resolving customer issues
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Understand a candidate’s ability to…
think critically when managing complicated issues and systems, in a timely manner.

This candidate can solve problems with an analytical eye, remember details and follow instructions.
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Outbound + inbound sales

Posturing offers
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Understand a candidate’s ability to…
elevate a conversation with an ability to build rapport and posture benefits.

This candidate can also negotiate up or down depending on your needs.

Collaborators + leaders

Working well with people
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Understand a candidate’s ability to…
be a positive force at work.

This candidate illustrates an ability to give and receive feedback without an ego and exude leadership level communication skills.
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Interested to know the exact soft skills measured in each role? Talk to our team!
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Unbiased results
HiringBranch technology is inherently 100% unbiased. We believe in fairness for all. We don't collect gender, race, native language, sexual orientation or location. Soft Skills AI is responsibly trained on performance, and nothing but.
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Proven performance
Top skilled hires become top performers. Bottom skilled become bottom performers. We proved it in a study of 5000 HiringBranch hires. Plus, for every top skilled candidate, 27 bottom skilled quit or were fired after 4 months.
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Time to proficiency
Companies have doubled their training to production rate with HiringBranch. Screening out more candidates at the top to pass more skilled candidates at the bottom improves training costs along the employee’s lifetime.
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Learn how the Soft Skills AI works in tandem with Intelligibility AI to measure the use of language knowledge in context.
Read about Intelligibility AI
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Best Practices
Soft Skills

Santa’s Top Soft Skills Revealed

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News
Digital Transformation
Soft Skills

Human Skills Have Never Been More Important

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High-Volume Recruitment
Contact Center
Best Practices

Getting Through the Contact Center’s High-Volume Season with Ease

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Digital Transformation
Assessments
Soft Skills

5 Tech Companies Bringing Skills-Based Hiring to Life

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Contact Center
High-Volume Recruitment

Addressing Call Center Turnover Rate

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Contact Center
High-Volume Recruitment
Best Practices

Average Attrition Rates and How To Improve Them in High-Volume Roles

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Talent Acquisition
Artificial Intelligence

6 Quick-Read Stats About AI and Talent Acquisition

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Assessments
Talent Acquisition

Candidates Speak Up About Assessments

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Artificial Intelligence
Digital Transformation

Adding AI to Your HR Tech Stack: Build, Buy or Partner?

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Talent Acquisition
Best Practices

Untangling Quality of Hire

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Events
High-Volume Recruitment
Artificial Intelligence

Top 7 Moments in Our Summer Podcast Tour

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Talent Acquisition
High-Volume Recruitment

The History of Interviews According to Kevin Wheeler

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Assessments
High-Volume Recruitment

Proving That Multiple Choice Assessments Suck

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Artificial Intelligence
High-Volume Recruitment
Digital Transformation

How is Artificial Intelligence Changing the Recruiting Process?

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High-Volume Recruitment
Assessments
Digital Transformation

The No-Interview Hiring Model is Changing Talent Acquisition Forever

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Artificial Intelligence
Contact Center
Customer Service
Digital Transformation

Do Your Call Center Agents Accurately Represent Your Brand Personality?

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Assessments
High-Volume Recruitment

The Essential Guide To Pre-Hiring Assessments

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Assessments
Customer Service
Digital Transformation
High-Volume Recruitment

How To Hire For Great Communication Skills Without Interviewing?

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Artificial Intelligence
Contact Center
Customer Service
Digital Transformation

Are Bots The Key To Providing Outstanding Customer Support?

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Assessments
Contact Center
High-Volume Recruitment

Finding Candidates in the Digital Age with New Hire Assessments

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Contact Center
Digital Transformation
High-Volume Recruitment

How Do Virtual Contract Recruiters Help Companies Hire Fast And Accurately?

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Contact Center
Customer Service
High-Volume Recruitment

A Guide To Hiring And Managing Frontline Employees

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Artificial Intelligence
Contact Center
Digital Transformation
High-Volume Recruitment

How To Scale Recruitment With A Virtual Recruiter: Accurate, Quick, and Performance-Based

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Contact Center
Customer Service
High-Volume Recruitment
Sales

How To Guide: 3 Essential Steps For Hiring A Quality Frontline Employee

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Artificial Intelligence
Contact Center
High-Volume Recruitment

5 Ideas To Transform Your Contact Center

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Contact Center
Customer Service
High-Volume Recruitment

How To Hire Top Talent Remotely?

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Contact Center
Customer Service
High-Volume Recruitment

How To Tackle 7 Common Contact Center Issues

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Contact Center
Customer Service
Digital Transformation
High-Volume Recruitment

Top 5 Things You Need to Know About Customer Support

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Artificial Intelligence
Digital Transformation
High-Volume Recruitment

Case Study - The advantages of using AI for assessing voice and chat candidates

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Artificial Intelligence
Assessments
Contact Center
Digital Transformation
High-Volume Recruitment

High-volume recruitment is time-heavy and expensive - 3 tips to help

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Digital Transformation
High-Volume Recruitment

How to interview 20,000 people a year

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Don’t guess or predict skills.

Know a candidate’s capabilities before hiring them.

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